Frequently Asked Questions

What is Wavinea?
Wavinea is a beauty-focused brand offering high-quality tools for skin, hair, body, nails, hair removal, and makeup. Our goal is to make professional-level beauty care accessible, easy, and effective for everyday use.

Are Wavinea products suitable for all skin types?
Yes. Most of our products are designed to be safe and suitable for all skin types. However, we always recommend checking the product description and performing a patch test before first use—especially if you have sensitive skin.

How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Shopify ensures a smooth and secure checkout experience.

Will I receive an order confirmation?
Yes. Once your order is placed, you’ll receive a confirmation email with your order details at the email address you provided.

How long does shipping take?
Processing usually takes 1–3 business days. Delivery times vary by destination and shipping method, typically ranging from 5–12 business days.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery.

What is your return policy?
We accept returns on unused and unopened items within 14 days of delivery. Items must be in their original packaging.

How do I request a refund or return?
Please contact us at wavineabeauty@gmail.com with your order number and reason for return. Our support team will guide you through the process.

What if I receive a damaged or defective product?
If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos, and we’ll arrange a replacement or refund.

Are your beauty tools easy to use at home?
Absolutely. Our products are designed for at-home use, and instructions are included to help you get the best results safely.

How can I contact Wavinea?
If you have any questions or concerns, feel free to email us at:
wavineabeauty@gmail.com

What are your customer support hours?
Our support team is available Monday to Friday, and we typically respond within 24–48 hours.